Client Case Study
John Billington
Principal Product Manager at ServiceTitan
Before & After
John felt intimidated by the modern interview process at larger companies and lacked clarity and intentionality in his search, feeling 'whipped around' by inbound opportunities without a clear sense of direction.
John embraced visualization, manifestation, and mindset work as core tools, finishing the program with a clear sense of what success looked like and crediting mindset as the most important aspect of his job search.
John expected only basic interview tips but found the structured behavioral frameworks extremely difficult — his early mock sessions received low ratings and he questioned how he had ever gotten hired before.
After forcing himself to practice daily and absorbing coach feedback, John became well-prepared for every stage of the ServiceTitan process, including a rigorous case study presentation and full interview loop, ultimately impressing the hiring team.
John applied broadly and indiscriminately — chasing any role with an interesting product regardless of industry, level, or fit — which led him to land in a poorly-run company that was not a great match.
John became highly intentional, narrowing his target to larger, well-resourced public companies where he could work alongside experienced designers, engineers, and PMs, ultimately landing a principal PM role at ServiceTitan that met all of his clarity-session goals.
John received an initial offer from ServiceTitan without having negotiated, leaving potential value on the table.
With coaching support on negotiation, John secured a better offer than the one originally presented, and the final package met all the financial and leveling goals he had set during his clarity session.
“Quantity and quality of coaches is amazing and really top-notch”
— John Billington, Principal Product Manager at ServiceTitan
John Billington's Story
It's a coaching program for product managers who are job seeking, and I think it encompasses more than just job search strategies and interviewing. It also touches on product strategy and best practices for product management.
It's a large community. I was surprised at how many people were going through it simultaneously, which is great because I really made some really strong connections in the group. The peer feedback and coaching, a lot of really good peers, a lot of great people who have interviewed PMs at Tier 1 companies and can give you very targeted feedback.
The quantity of coaches in the program that you have access to is amazing, and the quality of the coaches that Shobhit brings onto the program, I think you guys are really top-notch. Because if you go out looking for a performance coach as an executive or something, it's hard to find somebody that really knows product. And everybody in the program knows product. They've been product managers, they've worked in product orgs, they keep up on what's going on in the product world today.
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